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Frequently Asked Questions

General Questions

Who is SDCAD?

SDCAD is a professional manufacturer specializing in industrial equipment and engineering solutions. We provide customized equipment solutions for industries including construction materials, cement, mining, chemical processing, and other bulk material handling applications.

Do you hold patents for your equipment and technical solutions?

SDCAD holds a range of independent intellectual property patents for our core equipment and technical solutions. Patents mainly relate to product structure, production craft and automatic control. We are able to supply patent certificates for your reference if required.

Are you a manufacturer or a trading company?

We are a direct manufacturer with our own production facilities, engineering team, and quality control system. We are able to control the entire process from design and manufacturing to testing and delivery.

What makes SDCAD different from other suppliers?

SDCAD focuses on providing complete industrial solutions instead of only supplying individual machines. We combine engineering experience, customized design, strict quality control, and professional service to help customers achieve efficient and stable production.

Which countries do you export to?

Our equipment has been supplied to customers in different regions around the world, including Asia, Africa, the Middle East, Europe, and the Americas. We continuously support global customers with reliable equipment and technical services.

Sales Questions

Can SDCAD provide a complete solution for my project?

Yes. Based on your production requirements, site conditions, and application needs, our engineering team can provide complete solutions including equipment selection, system design, manufacturing, and technical support.

How can I start cooperation with SDCAD?

You can contact our sales team with your project requirements. Our engineers will analyze your needs, recommend a suitable solution, and provide technical details and a quotation for your evaluation.

Can you customize equipment according to our requirements?

Yes. We provide customized solutions based on production capacity, working environment, layout requirements, material characteristics, and customer preferences.

How do you ensure the quality of your products?

We implement strict quality control throughout the manufacturing process, including raw material inspection, production monitoring, equipment testing, and final inspection before shipment.

Can you provide technical documents before purchase?

Yes. We can provide technical specifications, drawings, product information, and other documents to help customers fully understand the proposed solution before making a decision.

After Purchase Questions

Do you provide technical support after delivery?

Yes. We provide continuous technical support after delivery, including installation guidance, operation instructions, troubleshooting assistance, and spare parts support.

How do you support customers after equipment installation?

Our team provides guidance throughout the installation and commissioning process to ensure the equipment operates smoothly and meets the expected production requirements.

Do you supply spare parts?

Yes. We can provide original spare parts and recommend necessary wearing parts to help customers maintain stable long-term operation.

How long can your equipment serve?

With proper operation and regular maintenance, our equipment is designed for long-term reliable operation. We use durable components and practical designs to reduce downtime and maintenance costs.

Getting Started Questions

What information should I provide when making an inquiry?

To help us recommend the most suitable solution, please provide information such as your industry, project requirements, production capacity, application conditions, and any special requirements.

How does SDCAD handle a new project inquiry?

After receiving your inquiry, our team will communicate with you to understand your project requirements, analyze technical conditions, recommend solutions, and provide a detailed proposal.

Can I visit your factory before cooperation?

Yes. We welcome customers to visit our factory and learn more about our manufacturing capabilities, production process, and quality management system.

Do you support OEM or long-term cooperation?

Yes. We support OEM cooperation, customized manufacturing, and long-term partnerships with distributors, contractors, and industrial customers worldwide.

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